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Frequently Asked Questions

What is the warranty on Kingspan insulation products?

These specific building insulation products sold by KINGSPAN are warranted on delivery to be of the quality herein specified. Furthermore these products are warranted against delamination and oxidation for a period outlined as 15 years from installation.
This warranty is subject to installation being carried out by a qualified tradesman in accordance with KINGSPAN’s Installation Instructions as outlined within its Design Guide and or its website current as of the date of installation. KINGSPAN makes no other warranties expressed or implied including but not limited to the implied warranties of merchantability and fitness for purpose as a residential and commercial building insulation material, specific to its recommended application..

How do I organise installation?

Simply Phone us on 07 46330600 and ask one of the staff available to arrange a time that suits you and your family for us to do the job!

Do I need to be onsite during installation?

This is a completely personal decision, however most people are happy to stay and keep an eye on the whole proceedure and check that their property is being respected and treated carefully.

Also it is more comfortable for us to know that you are there when the job is completed so that we can make sure you are happy with the end result.

What is the difference between wool insulation and fibre glass insulation?

Please don not get confused between Real Wool and Glasswool insulation. Real Wool is as the name suggests it is Real Sheeps Wool mixed with Polyester to hold it together as a Batt, Glasswool eg (Pink Batts, CSR Gold Batts and Knauf Earthwool) are all Glasswool Insulation.

Where are you located?

We are Located at 803-805 Greenwattle Street near the corner of Alderley St and Euston Rd in the same shed behind Amaroo Pet.

Do you offer finance?

No we don't offer Finance, however we do offer Certegy Ezi Pay, CLICK HERE for further information

What payment methods do you offer?

Customers can choose to pay by Cash, EFTPOS or Credit Card (Mastercard/Visa) fee of 1.2%. We also offer the convenience of Direct Credit into our Bank Account.

Can I get a free measure and quote?

Higgins Toowoomba is committed to helping you to solve any of your Insulation and/or Roof Ventilation requirements, we would be more than happy to come to you and investigate, measure and provide a solution that would suit your needs and budget, or provide us a plan of your home and we can also do a measure based on your plans.

What are your hours of business?

Hours of Operation are Monday to Wednesday 7.30am to 5pm, Thursday and Friday 7.30am to 4pm. Saturdays or Sundays are Closed.

Do you have local support?

We have trained and qualified installers available if you have any problems what so ever with your Insulation or Install.

When do i need to pay for my Insulation to be installed?

All insulation and the install need to be paid for before the job can be done.

Higgins has been in business for over 20 years and has built a solid reprutation on quality and service and we guarentee that you will be satisfied with the finished product and we will not leave until you are!

What commercial insulation products do you offer?

We offer most Commercial insulation products and we source anything else that is required.

What Warranty is offered?

Higgins Insulation offers a Lifetime Warranty with their Real Wool and Polester Products and Knauf Insulation offers a 50 Year Warranty with theirs.

Please visit all the suppliers websites to see their Warranty offerings.

How long have you been in business?

Higgins Insulation has been a part of the Toowoomba fabric for over 25 Years, we as Higgins Toowoomba bought the sales business here in August 2012 and we have a focus on Local Builders and associated Trades.

What Residential Insulation Products Do You Offer?

Koolas Insulation offers the following products,

  • Higgins Insulation Polyester
  • Higgins Insulation Real Wool
  • Fletchers Pink Batts
  • Fletchers Pink Soundbreak
  • Kingspans Insulation (Air-Cell and Kooltherm)
  • Solarwhiz Roof Vents
  • And many other products that you require for insulating your home.


Its really easy, simply fill in your details in our cloud based quoting system and we will get back to you with-in 24hrs, link opens in a new window.




07 4633 0600, 1300 307 567




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